Shipping policy

SHIPPING POLICY

At NevaeLabs, we strive to deliver your RootBrush as quickly and smoothly as possible. Below you will find all the details regarding our shipping process, delivery times, and order tracking.

1. Processing & Handling Time

  • Order Processing: All orders are processed within 24 to 72 hours (Monday through Friday, excluding weekends and major holidays).

  • Order Confirmation: Once your order is placed, you will receive an automated email confirmation with your order details.

2. Shipping Rates & Delivery Times

We are pleased to offer Free Tracked Shipping on all orders.

Shipping Option Destination Estimated Delivery Time Cost
Standard Tracked Shipping United kingdom 3 to 5 business days FREE
International Tracked Shipping Worldwide 5 to 7 business days FREE

Please note: Delivery times are estimates and may vary slightly due to peak seasonal volume, carrier delays, or customs clearance procedures.

3. Order Tracking

  • As soon as your order ships, you will receive a Shipping Confirmation Email containing your tracking number and a link to track your package in real-time.

  • Please allow 24 to 72 hours for tracking information to update on the carrier's system after receiving your shipping link.

4. Incorrect Shipping Address

  • Customers are responsible for providing an accurate and complete delivery address at checkout.

  • If you notice an error in your address, please email us immediately at hello@nevaelabs.com within 2 hours of placing your order. Once an order has entered processing or has shipped, we cannot modify the shipping address.

5. Lost, Stolen, or Damaged Packages

  • In Transit Issues: If your package is delayed significantly beyond the estimated window, please contact us so we can investigate with the carrier.

  • Damaged Goods: If your RootBrush arrives damaged, please take clear photos of the damaged item and packaging, and email us at hello@nevaelabs.com within 48 hours of delivery. We will send a replacement immediately.

6. Contact Us

If you have any further questions regarding shipping or delivery, our customer support team is happy to assist you:

  • Brand: NevaeLabs

  • Email: hello@nevaelabs.com

  • Support Hours: Monday – Friday, 9:00 AM – 6:00 PM EST